SAN FRANCISCO–(BUSINESS WIRE)–SightCall, a global leader in augmented reality (AR)-based remote visual assistance, today announced its partnership with QlaimsTech, Ltd., a London-based claims technology provider. The partnership opens up access to insurance companies that have already encountered cost-based barriers to entry. The Qlaims team adopted SightCall visual assistance as a support solution for its customers in early 2022, encouraged by its strong track record of success and proven track record with leading insurers in the UK and globally.
“The insurance industry is being revolutionized by digital tools that make claims more transparent and incident recovery faster, providing policyholders with peace of mind,” said Thomas Cottereau, Founder and CEO of SightCall. “These technologies are an investment in the future for insurance companies large and small, and our partnership with QlaimsTech brings that possibility even closer to many other providers, transforming thousands of claims every year.”
While QlaimsTech Insurance uses the SightCall platform as part of its own claims management for its MGA, Qlaims, the company resells SightCall to smaller related businesses across the general insurance industry, providing them with a cost-effective way to adopt a few licenses, a pay-to-go arrangement, or a complete remote visual assistance solution.
Claims adjusters deploy SightCall to provide rapid assistance and immediate triage to customers, documenting information and determining mitigation measures. During the company’s pilot project, remote visual assistance delivered more than 60% savings in operating costs, coupled with a massive drop in its carbon footprint from reduced travel.
“Our brokers and their clients seem really impressed with how quickly we can get things done,” said Liz Latter, CEO of Qlaims. “In many cases, we were able to initiate the claims and mitigation processes within minutes of being notified of a loss. As one client told us, “I never thought the insurance industry could move so fast. It’s the impression we want to create every time, and with SightCall it’s possible.
SightCall is the world’s first cloud-based augmented reality-powered video platform, delivering live, remote interactions between businesses and customers on every continent in the world. In a connected and mobile world, businesses using SightCall have the ability to see what their customers are seeing and guide them remotely. With nearly 15 years of experience in remote video support, SightCall helps companies transform their customer service and field service through the power of augmented reality and live video. The company has offices in San Francisco (HQ), Austin, Boston, Frankfurt, London, Melbourne, Paris and Singapore. To visit sightcall.com to learn more.
Qlaims is an InsurTech MGA. Since 2017, he brings new intelligence to insurance claims. Qlaims offers a concierge-type service to companies and individuals who have a claim through its insurance product. Qlaims’ vision is to create a better customer experience for policyholders, reducing the overall claims process time, inherent costs and pain points.
Insurance cover is supported and complemented by technology provided by its subsidiary QlaimsTech Ltd, with voice and video streaming software for faster claims assessment and triage; a 24/7 claims tracking portal for reporting and case management; and, access to support services such as drone inspections, at extremely cost-effective rates. To learn more, visit www.qlaims.com.